Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, brokerage or company name, and payment information.
• Content You Upload: Listing photographs, floor plans, property descriptions, brand assets, logos, and any other materials you provide for listing media production.
• Brokerage & Brand Information: Details about your brokerage, target audience, brand guidelines, and listing preferences.
• Communications: Information from your correspondence with us, including support requests and feedback.

1.2 Information Generated Through Our Service

• AI-Generated Content: Enhanced photographs, virtually staged or renovated images, listing videos, and other creative assets produced by our AI systems based on your inputs.
• Usage Data: Information about how you interact with our platform, including features used, orders placed, and edits made.
• Integration Data: If you choose to connect an MLS, CRM, or other third-party tool, we may access listing or account data needed to deliver media to those systems.

1.3 Automatically Collected Information

• Device Information: Browser type, operating system, device identifiers, and IP address.
• Log Data: Access times, pages viewed, and referring URLs.
• Cookies and Similar Technologies: We use cookies to enhance your experience and analyze usage patterns.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI listing media generation services.
• Generate enhanced photographs and listing videos based on your inputs.
• Train and improve our AI models (see Section 3 for details).
• Process transactions and send related information.
• Send you technical notices, updates, and support messages.
• Respond to your comments, questions, and customer service requests.
• Monitor and analyze trends, usage, and activities.
• Detect, investigate, and prevent fraudulent transactions and abuse.
• Comply with legal obligations.

3. AI Training and Your Content

To provide and improve our services, we may use content you create on our platform to train our AI models. This helps us generate better, more relevant listing media for all users. Here's what you should know:

• Aggregated Learning: Our AI learns from patterns across all user content, not individual identifying information.
• No Public Exposure: Your specific listings, brand assets, and generated media are never shared publicly or with other users.
• Opt-Out Available: Brokerage and enterprise customers may opt out of AI training usage. Contact us to discuss options.
• Data Retention: Content used for training is processed and the learnings are incorporated into model weights; we do not retain copies of your content beyond what's needed for service delivery.

4. Sharing of Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics).
• AI Infrastructure Partners: With cloud computing and AI model providers necessary to generate your content.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law or to protect our rights, privacy, safety, or property.
• With Your Consent: When you have given us permission to share information.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest.
• Regular security assessments and penetration testing.
• Access controls and authentication requirements.
• Employee training on data protection.

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data at any time.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate personal information.
• Deletion: Request deletion of your personal information.
• Portability: Request a portable copy of your data.
• Objection: Object to processing of your personal information.
• Restriction: Request restriction of processing your personal information.

To exercise these rights, please contact us at support@ailowdom.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for international transfers in compliance with applicable law.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. Third-Party Services

Our platform may integrate with third-party services (such as MLS systems, CRMs, analytics tools, or payment processors). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

AILowDom — support@ailowdom.com